Refund policy

At Murry Motors, we want you to be satisfied with your purchase. Our Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website in the United States.

Returns

Eligibility for Returns

To qualify for a return:

• Items must be returned within 30 days of the delivery date.

• Products must be unused, in their original condition, and returned with their original packaging and included accessories.

• Automotive parts must not be installed, modified, damaged through improper use, or altered after delivery.

• Items must be accompanied by proof of purchase or a valid order number.

Certain products may not be eligible for return, including:

• Custom-made or personalized products

• Items marked as final sale or non-returnable

• Products that have been installed, used, or modified, unless they are defective or otherwise eligible for a remedy under applicable law

• Items that cannot be returned for legal, safety, or other applicable reasons

Please review individual product descriptions for any product-specific return conditions.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

How to Initiate a Return

To request a return:

1. Contact our customer support team using the contact details provided below.

2. Include your order number, the item you wish to return, and the reason for the return.

3. Wait for confirmation and return instructions before shipping the item back.

4. Package the item securely and follow the instructions provided by our support team.

Please do not send returns to our business address unless our team has confirmed that it is the correct return destination.

Customers are responsible for return shipping costs for eligible change-of-mind returns. If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide appropriate instructions.

Return Shipping

We recommend using a trackable shipping service and keeping your shipping receipt until your return is completed.

Customers are responsible for ensuring that returned products are packaged securely. Murry Motors cannot guarantee receipt of a return that has no valid tracking information.

If your item is defective, damaged upon arrival, or incorrectly supplied, we will review the circumstances and explain the available return, replacement, or refund options in accordance with applicable law.

Return & Refund Details

• Return Period: 30 days from delivery

• Refund Method: Original payment method, where possible

• Refund Processing: Typically within 10 business days after approval

• Restocking Fee: No standard restocking fee

• Return Method: By mail, unless otherwise instructed

• Return Shipping: Customer responsibility for eligible change-of-mind returns

• Currency: USD (United States Dollars)

The 10-business-day processing period refers to our internal processing after approval. Your bank or payment provider may require additional time to post the refund.

Refunds

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. If the original payment method is unavailable, we will contact you to discuss an appropriate alternative, subject to applicable requirements.

Please allow additional time for your bank, card issuer, or payment provider to make the funds available.

Partial Refunds

A partial refund may be considered when an item is returned with missing accessories, incomplete packaging, or damage beyond ordinary inspection, where permitted by applicable law.

We will review the condition of the returned item and communicate any applicable refund adjustment before finalizing the refund.

Non-Returnable or Non-Refundable Items

Unless required by applicable law or otherwise stated in the product listing, certain items may not qualify for a change-of-mind return, including:

• Custom-made or personalized products

• Items clearly marked as final sale

• Products that have been installed, modified, or damaged through improper use

• Shipping charges for change-of-mind returns, where permitted by law

These exclusions do not remove any rights relating to defective, misdescribed, or incorrectly supplied products under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs when available. We will review your request and explain the next steps, which may include a replacement, repair, return, or refund, depending on the circumstances and applicable law.

Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank account or payment account.

2. Contact your card issuer or bank to ask whether the refund is still being processed.

3. If the refund is still missing, contact Murry Motors using the details below.

We will review the transaction and help you determine the next steps.

Exchanges

Exchanges are subject to product availability. If you receive a defective, damaged, or incorrect item, contact our support team for assistance.

For a change-of-mind exchange, please contact us before returning the product. We will explain whether an exchange is available and whether a new order is required.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order is successfully canceled after payment has been collected, any applicable refund will be issued to the original payment method, subject to applicable law.

Contact Us

For questions about returns, refunds, exchanges, or damaged orders, please contact:

Murry Motors
Email: support@motorsmurry.com
Phone: +1 (208) 829-2780
Business Address: 2201 East Commercial Street, Meridian, ID 83642, United States