Shipping policy

Thank you for choosing Murry Motors!

At Murry Motors, we are committed to providing our customers across the United States with a smooth, reliable, and transparent shipping experience. Please review our shipping policy below for information about order processing, delivery times, tracking, and shipping-related issues.

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday).

  • Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

  • Processing times may be extended due to payment verification, incomplete shipping information, inventory availability, or seasonal demand.

  • If there is a significant delay with your order, our customer support team will contact you by email.

Shipping & Delivery

Murry Motors currently ships to addresses within the United States only.

Shipping Destination Estimated Transit Time Shipping Cost
United States 3–7 business days FREE

Estimated Total Delivery Time: 4–10 business days, including order processing and transit time.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier, product availability, and other circumstances.

Order Cut-Off Time: 12:00 PM Mountain Time (MT), Monday–Friday.

Orders placed after the cut-off time may begin processing on the next business day.

Free Shipping

Murry Motors offers free standard shipping on all eligible orders delivered within the United States. No standard shipping fee will be charged at checkout.

Any applicable taxes or additional charges, if required, will be displayed at checkout before you complete your purchase.

Shipping Carriers

We work with reliable shipping carriers to deliver orders safely and efficiently. The carrier used may vary depending on the destination, package dimensions, weight, and product type.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Order Tracking

After your order ships, you can use the tracking link provided in your shipping confirmation email to monitor its delivery progress.

Please allow 24–48 hours after dispatch for tracking information to become available or update in the carrier's system.

If you have not received tracking information or your tracking link is not working, please contact us at support@motorsmurry.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Email: support@motorsmurry.com

We will do our best to accommodate your request. However, cancellations cannot be guaranteed once an order has entered processing, been packed, or been shipped.

If your order has already shipped, you may need to follow our applicable return policy.

Shipping Issues: Lost, Stolen, or Damaged Packages

If your package is delayed, appears lost, is marked as delivered but cannot be located, or arrives damaged, please contact our customer support team.

We will review the available tracking information and help you determine the appropriate next steps.

  • Packages marked as delivered: Check your delivery location, mailbox, household members, neighbors, or building management, and contact us if the package remains missing.

  • Lost packages: Contact us so we can investigate the shipment with the carrier where appropriate.

  • Damaged packages: Please contact us promptly and provide photographs of the damage and packaging when possible.

Each case will be reviewed according to the circumstances and applicable consumer protection laws. Nothing in this policy limits any rights you may have under applicable law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at support@motorsmurry.com.

We will make reasonable efforts to update the address before the order ships, but changes cannot be guaranteed once processing or dispatch has begun.

Murry Motors is not responsible for delivery delays caused by incorrect or incomplete address information, subject to applicable law.

Delivery Exceptions and Delays

Delivery may take longer than estimated due to circumstances beyond our control, including:

  • Severe weather conditions or natural disasters.

  • Carrier service disruptions or logistical delays.

  • High shipping volumes during holidays and promotional events.

  • Remote delivery locations or other transportation restrictions.

  • Unexpected inventory or fulfillment delays.

We appreciate your patience and will assist you with available tracking and shipping information if a delay occurs.

Undeliverable Packages

A package may be returned to us if the address is invalid or incomplete, delivery attempts are unsuccessful, or the carrier cannot complete delivery.

If a package is returned, please contact our customer support team to discuss the available options.

Any reshipping fees, if applicable, will be communicated before additional charges are applied. Refunds, reshipments, and related decisions will be handled in accordance with our applicable policies and consumer protection obligations.

Holiday Shipping

During busy shopping periods, including Black Friday, Cyber Monday, Christmas, and New Year, order processing and carrier transit times may be longer than usual.

Although we work to fulfill orders promptly, delivery dates during these periods cannot be guaranteed.

Contact Us

If you have questions about shipping, order tracking, delivery delays, or an address change, please contact us using the information below.

Merchant Name: Murry Motors
Customer Support Email: support@motorsmurry.com
Phone: +1 208-829-2780
Business Address: 2201 East Commercial Street, Meridian, ID 83642, United States